Shipping & Returns

SEVENFOUR ships from London, United Kingdom. Current UK services are Royal Mail delivery, normally estimated at 2–4 working days, and an optional Royal Mail Tracked 24 service.

International orders are sent with Royal Mail International Tracked, normally estimated at 5–7 working days, for a flat rate of £10. Available destinations are confirmed during checkout.

Orders are normally processed within 1–2 business days. A product marked as a pre-order follows the estimated dispatch date stated on its product page.

A Royal Mail tracking number is sent by email when a tracked order is dispatched.

Delivery estimates are not guarantees. Customs processing, carrier disruption, remote destinations and incomplete delivery information can affect timing.

Customers outside the UK are responsible for applicable customs duties, VAT, import taxes or local carrier charges unless checkout explicitly states that an amount has been collected.

Any amount not shown as collected by SEVENFOUR may remain the recipient’s responsibility under the destination’s rules.

• Keep the product, packaging and shipping label while the issue is reviewed.
• Photograph the outer parcel, internal protection, product and any visible damage.
• Email the order reference, delivery date and a concise description of what is missing or damaged.
• Do not discard or return the parcel until SEVENFOUR confirms the next step.

Contact SEVENFOUR before sending a product back. Include the order reference, item, reason and clear photographs where condition or fit is relevant. Damage or a fault discovered on delivery should be reported within 48 hours where reasonably possible.

UK customers have a legal right to cancel an order within 14 days of receiving it and return the product for a full refund. Return postage is the customer’s responsibility unless the product is faulty or was damaged in transit, in which case SEVENFOUR covers return shipping.

Outside the UK, returns are accepted only where a product is faulty or was damaged in transit. Eligibility, return instructions and any refund are confirmed for the specific request.

Use only the return address supplied for the approved request.

Nothing on this page is intended to limit rights or remedies that cannot be limited under the law applicable to the order.