SEVENFOUR SATELLITE CONTROL

Shipping availability

SEVENFOUR ships from London, United Kingdom. Current UK services are Royal Mail delivery, normally estimated at 2–4 working days, and an optional Royal Mail Tracked 24 service.

International orders are sent with Royal Mail International Tracked, normally estimated at 5–7 working days, for a flat rate of £10. Available destinations are confirmed during checkout.

Dispatch, tracking and delivery

Orders are normally processed within 1–2 business days. A product marked as a pre-order follows the estimated dispatch date stated on its product page.

A Royal Mail tracking number is sent by email when a tracked order is dispatched. Customs processing, carrier disruption, remote destinations and incomplete delivery information can affect timing.

International charges

Customers outside the UK are responsible for applicable customs duties, VAT, import taxes or local carrier charges unless checkout explicitly states that an amount has been collected.

A missing or damaged delivery

• Keep the product, packaging and shipping label while the issue is reviewed.
• Photograph the outer parcel, internal protection, product and any visible damage.
• Email the order reference, delivery date and a concise description of what is missing or damaged.
• Do not discard or return the parcel until SEVENFOUR confirms the next step.

Requesting a return

Contact SEVENFOUR before sending a product back. Include the order reference, item, reason and clear photographs where condition or fit is relevant. Damage or a fault discovered on delivery should be reported within 48 hours where reasonably possible.

UK customers have a legal right to cancel an order within 14 days of receiving it and return the product for a full refund. Return postage is the customer’s responsibility unless the product is faulty or was damaged in transit, in which case SEVENFOUR covers return shipping.

Outside the UK, returns are accepted only where a product is faulty or was damaged in transit. Eligibility, return instructions and any refund are confirmed for the specific request. Use only the return address supplied for the approved request.

Your mandatory rights

Nothing in this information limits rights or remedies that cannot be limited under the law applicable to the order.

Coverage and exclusions

The one-year limited warranty covers confirmed defects in materials or workmanship. It does not cover normal wear and tear, misuse, mishandling, unauthorised modification or cosmetic imperfections that do not affect function.

Coverage applies when the product has been used for its intended purpose, as described in SEVENFOUR product documentation.

A warranty outcome depends on the product, order record, reported behaviour, condition and installation evidence supplied for the case.

Start with the product and order

• Order reference and purchase email.
• Product name and identifying marks.
• A clear description of the fault and when it occurs.
• Wide and close photographs; a short video can help with movement or noise.
• Camera, handle, fasteners and other parts used in the installation.

How a request is assessed

SEVENFOUR reviews the order details, reported behaviour, product condition, installation and interfaces used. Additional photographs, measurements or a return for inspection may be requested before an outcome is confirmed.

Do not continue using a part that is damaged, loose, misaligned or behaving unexpectedly in a load-bearing camera setup.

Installation and modification

Use the supplied or explicitly specified hardware and follow current product instructions. A fastener with the same nominal thread can still have the wrong length, head, material or engagement.

Tell SEVENFOUR about any modification, impact, substituted hardware or non-standard installation so the issue can be assessed accurately.

Possible support outcomes

Depending on the evidence, applicable terms and inspection, support may involve installation guidance, replacement hardware, repair, replacement, return instructions or another appropriate resolution. No outcome is confirmed until the specific case has been reviewed.

Shipping a product for inspection

Wait for written instructions before sending a product. The correct receiving address, packaging requirements and shipping responsibility are provided for the individual case.

Remove accessories that are not requested and package the part so movement in transit cannot cause further damage.

Your mandatory rights

Warranty support is additional to rights and remedies that cannot be limited under the law applicable to the purchase.

Important context: SATELLITE CONTROL is designed for the Fujifilm ETERNA 55 and connects through the camera’s OEM handle cable connector.

Confirm the connector

It uses the same connector as the standard OEM handle cable, so no camera-side modification is required. Confirm your camera is an ETERNA 55 before ordering.

Plan the mounting

The housing has two 1/4"-20 mounting points with anti-twist holes and ships with a 50cm extension cable, so it can be rigged on shoulder rigs, side or rear handles and third-party top handles. Custom cable lengths are available on request.

If the setup is uncertain

Send a wide image of the complete build and a close view of the intended mounting position when requesting a compatibility check.